Refund policy

At BergFit, we are committed to ensuring your experience with our products and services is exceptional. If you find it necessary to request a refund, please familiarize yourself with the following refund policy guidelines:

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General Refund Guidelines:

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1) Refund requests must be submitted no later than Thursday, 6:00 PM (GMT) to be eligible for consideration.
 

2) Refunds will be processed using the original payment method used for the purchase.

 

3) Please allow up to 3-5 business days for the refund to be fully processed and reflected in your account.

Refund Process:

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1) To initiate a refund, please reach out to our dedicated customer support team at [customer support email/phone number].

2) Provide essential details including your order number and the reason behind your refund request.

3) Refund requests submitted before the Thursday, 6:00 PM (GMT) deadline will be diligently reviewed and processed.

4) Once your refund request is approved, the refund will be initiated to the original payment method within the specified processing time.

Refund for Protein Pack:

In addition to our general refund policy, we extend a unique opportunity for a complete refund on one protein pack. To take advantage of this offer, please follow these steps:

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1) Access the designated refund questionnaire.

2) Carefully complete the refund questionnaire, ensuring that all information is accurate and relevant.

3) Upon submission, our expert team will thoroughly assess your responses and proceed with processing the refund for the eligible protein pack.

4) Kindly allow up to 3-5 business days for the refund to be completely processed and reflected in your account.

We highly value your trust and satisfaction, and we're here to assist you throughout the refund process. Should you have any inquiries or concerns, please do not hesitate to contact our dedicated customer support team at Support@bergfit.ca or 9057832541.

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Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed about any updates or revisions.